Frequently Asked Questions
General Questions
What is HurricanesSuites.com?
HurricanesSuites.com is the official website for booking single-game luxury suites and premium seating at Carolina Hurricanes home games. This site is operated by the Carolina Hurricanes and powered by SuitePro.
Am I buying directly from the team/venue?
Yes. All suites and premium seating options listed here are sold directly by the Carolina Hurricanes.
How is my information protected?
Your information is secured using industry-standard encryption and secure processing protocols. All payments are processed in compliance with PCI DSS regulations. For more details, please refer to our Privacy Policy.
Shopping for a Suite
What amenities are included with a suite at Lenovo Center?
Luxury suites at Lenovo Center offer a first-class gameday experience, which may include:
- Cushioned seats
- HDTVs and in-suite entertainment
- Dedicated suite host & server
- Private arena entrances
- Complimentary parking
- Private lounge area
- Access to premium club areas (varies by suite)
- In-suite catering options
How do I purchase a Hurricanes suite?
Visit our Reserve Now page to explore available games and suites. You can securely complete your purchase online. For assistance or alternative payment options, contact us at [email protected] or 919-861-5475.
When do I receive my tickets after purchasing a suite?
After your suite purchase is confirmed, a member of the Carolina Hurricanes Premium Sales & Service Team will follow up with details on digital ticket delivery. Tickets will be sent in advance of your game, though the exact timing may vary.
How are my tickets delivered?
All suite tickets and parking passes are delivered digitally and can be accessed through the Carolina Hurricanes app. Tickets can be scanned for contactless entry and transferred to guests directly from your mobile device.
Payment
What forms of payment are accepted?
We accept all major credit cards (Visa, Mastercard, American Express, Discover). ACH or wire transfers may also be available upon request.
Is full payment required at the time of booking?
Yes, full payment is needed to confirm and secure your suite reservation.
Are there any additional fees?
All listed prices include applicable fees unless otherwise noted.
Refund Policy
Can I cancel my suite booking?
Suite purchases are non-refundable. All sales are considered final.
What if the game is rescheduled or postponed?
Your suite reservation will remain valid and will be honored for the rescheduled game date.
What happens if the game is canceled entirely?
If the event is canceled and not rescheduled, please reach out to us at [email protected] for assistance with your options.
Planning Your Premium Experience
How and when do I order catering?
After your suite is booked, the Carolina Hurricanes Premium Sales & Service Team will share catering menus and ordering guidelines. Pre-orders are typically due 2–3 business days before your event. Additional items, refills, and day-of-game orders can also be accommodated.
Is catering required?
Catering is optional, with no minimum spend. Outside food and beverages are not permitted in Lenovo Center.
Can I purchase additional Standing Room Only (SRO) tickets for my suite?
Some suites allow for additional SRO tickets. Please check your suite listing or contact us to confirm availability.
What is the child ticket policy?
Children under 2 years old do not require a ticket if seated on the lap of an adult. Children 2 years and older must have a ticket, including in suites.
Are there any restricted items inside Lenovo Center?
Bags must adhere to the Lenovo Center Bag Policy—only clear bags no larger than 12" x 6" x 12" are permitted. A small clutch (no larger than 4.5" x 6.5") is also allowed. Backpacks, large purses, and other oversized bags are prohibited, and all bags are subject to inspection.
Does my suite ticket grant access to other areas?
No, your suite ticket does not include access to other premium spaces within Lenovo Center.
Can I host a corporate event or celebration in a suite?
Absolutely! Suites are ideal for client entertainment, employee outings, and special celebrations. Contact [email protected] to learn more about customization and branding options.
Game Day Questions
Where do I park?
Suite purchases may include a limited number of parking passes. Additional passes may be available for pre-purchase, with full details provided upon booking. Dedicated VIP/Premier lanes surrounding Lenovo Center are available for your convenience and quicker entry. Lenovo Center parking lots open 2.5 hours prior to hockey games.
Where is the Lenovo VIP entrance?
Guests with suite access are invited to use the designated Lenovo VIP Entrance for a quicker, more convenient entry to the arena. The entrance is located on the south side of the area, across from Carter-Finley Stadium.
When can I access my suite?
Doors are 60 minutes before games on Monday-Friday. On Saturday & Sunday, doors are 90 minutes.
Can I order food and drinks during the game?
Yes. In-suite food and beverage service is available throughout the game via your dedicated suite attendant.
Who do I contact if I have an issue on game day?
For any suite-related issues on game day, contact the Carolina Hurricanes Premium Sales & Service Team at 919-861-5475.
Issues & Support
I’m having trouble reserving a suite online. What should I do?
Email us at [email protected] or call 919-861-5475 and our team will be happy to assist.
I haven’t received my tickets yet. What should I do?
If your game is approaching and you haven’t received your digital tickets, please contact us right away at [email protected] or 919-861-5475.